Common Questions

• How can I get NBK Rewards Points?
  Use your NBK credit card at any of our NBK Rewards partner outlets and earn NBK Rewards Points. For example if you spend KD100 at our partner outlets you will get KD10 worth of NBK Rewards vouchers than can be redeemed at our partner outlets.
• What happens if my credit card is lost or stolen?
  Safety of the credit card is the responsibility of the cardholder. If you find that your Card has been lost or stolen, call 1801801 immediately. Our Customer service representatives are available 24/7 for assistance. You can also call (965)22248361 if you are travelling overseas.
• Do I need to activate my credit card on receiving it?
  Yes, for security reasons you will need to call 1801 801 to have your credit card activated. This is a simple process and is to ensure the safety of your card.
• What is Concierge Service and how can I access it?
  Concierge service is available on the premium credit cards which include Laki Titanium, Platinum, World MasterCard, and Visa Infinite. The concierge service offers a list of services that are designed to assist your busy life such as providing assistance in paying your child's school fees, registering your car or even being dropped off at the airport. To avail the Concierge Service, you will need to call on 22317788. The concierge desk managed by Dnata will be available from 9AM to 7PM everyday except Friday.
• What are the payment options available to settle my credit card dues?
  You can opt for a flexible payment by choosing to pay 8.33% of the monthly outstanding balance due or settle it in full. Flexible payment will attract an interest charge.
• Is there an annual fee on NBK credit cards?
  All NBK credit cards (primary and add-on) are free for the first year. Annual fees are charged from second year onwards.