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Thahabi MasterCard World

Overview

The Thahabi World MasterCard Credit Card is designed to provide unmatched convenience and benefits that have been selected for our distinguished Thahabi customers. The benefits include complimentary access to international airport lounges, global and local concierge services, free travel insurance, the Starwood Preferred Guest program from MasterCard that gives you special offers at Starwood Group of hotels worldwide, free valet parking locally, as well as local and global offers covering retail, travel, dining and entertainment. With this card you will enjoy exclusive lifestyle offers that have been selected for our distinguished Thahabi customers.

We are confident that the Thahabi World MasterCard experience will be highly rewarding with the features chosen for you. 
 

Benefits

  • Free Valet Parking: Worry no more about finding a parking space. Enjoy free valet parking locally at select malls and outlets.
  • Local Concierge Service: Helps you to breeze through your busy day by taking care of errands like payment of school fees, car registration, travel arrangements and delivery of your tickets etc..   
  • Global Concierge with World privilege Access - MasterCard offers a dedicated call center service for NBK World MasterCard Credit Cardholders while they are abroad. To benefit from a range of global services, call +49 8950070 4230. The costs of the services provided will be charged to your Thahabi World MasterCard. 
  • Complimentary Airport Lounge Access Enjoy complimentary access to the Pearl Lounge in Kuwait international airport, and to the lounges in the international airports of Dubai, Amman, Cairo, Riyadh, Jeddah and Dammam. It doesn’t matter how often you travel, or which class you fly. Simply present your Thahabi World MasterCard card at the lounge reception, step in and unwind.
  • Priority Check-in at Kuwait International Airport– Regardless of your class of travel, enjoy priority check inat all Etihad Airways check-in counters, and at the Lufthansa Airlines First Class check-in counter.
  • Starwood Preferred Guest - Buy two nights get the third night free at participating hotels & resorts when you book and pay with your World MasterCard®.
  • Free Travel Insurance and Medical Emergency Coverage from MasterCard – you also get insurance coverage up to US 2,000,000 for travel accidents, travel medical benefits, trip inconvenience, and luggage protection.

    Click here  for World MasterCard - Travel Insurance Claim Form
    Click here  for World MasterCard - Travel Insurance Terms & Conditions

    For inquiries and to request a claim form please contact:
    CHARTIS MEMSA Insurance Company (Kuwait Branch), Claims Department.
    5th Floor, Al-Kharafi Tower, Hamad Al Saqr St, Kuwait City – Kuwait
    Tel: +965 2247 4260 / 1/ 2 / 3
    Fax: +965 - 2247 4264
    e-mail: Mastercard.services@chartisinsurance.com
     
  • Free Travel Insurance from Al Ahleia- Get free travel insurance coverage up to USD $ 500,000 with your airline ticket purchases. All air tickets purchased with your World MasterCard credit card come with complimentary travel inconvenience insurance that protects you against personal accident, baggage loss or delay, and flight delay or cancellation.
  • Extended Warranty –  Your World MasterCard card provides you with “extended warranty” on your new purchases for a period of 12 months in addition to the warranty period provided by the original manufacturer. The extended warranty covers the repair or the replacement of your new purchases up to the coverage amount of USD 2,000.

    Click here  for World MasterCard - Extended Warranty Claim Form
    Click here  for World MasterCard - Extended Warranty Terms & Conditions

    For inquiries and to request a claim form please contact:
    CHARTIS MEMSA Insurance Company (Kuwait Branch), Claims Department.
    5th Floor, Al-Kharafi Tower, Hamad Al Saqr St, Kuwait City – Kuwait
    Tel: +965 2247 4260 / 1/ 2 / 3
    Fax: +965 - 2247 4264
    e-mail: Mastercard.services@chartisinsurance.com
     
  • Purchase Protection -  Have you ever worried about your expensive purchases being damaged or stolen? The ‘’Purchase Protection’’ coverage provided by your World MasterCard card insures you against theft or accidental damage up to USD 20,000 within 90 days from the date of purchase.

    Click here  for World MasterCard – Purchase Protection Claim Form
    Click here  for World MasterCard – Purchase Protection Terms & Conditions

    For inquiries and to request a claim form please contact:

    CHARTIS MEMSA Insurance Company (Kuwait Branch), Claims Department.
    5th Floor, Al-Kharafi Tower, Hamad Al Saqr St, Kuwait City – Kuwait
    Tel: +965 2247 4260 / 1/ 2 / 3
    Fax: +965 - 2247 4264
    e-mail: Mastercard.services@chartisinsurance.com
     
  • Fraud Protection: up to USD 4,000 per year to cover fraudulent charges on your World MasterCard

    Click here  for World MasterCard – Fraud Protection Claim Form
    Click here  for World MasterCard – Fraud Protection Terms & Conditions

    For inquiries and to request a claim form please contact:
    CHARTIS MEMSA Insurance Company (Kuwait Branch), Claims Department.
    5th Floor, Al-Kharafi Tower, Hamad Al Saqr St, Kuwait City – Kuwait
    Tel: +965 2247 4260 / 1/ 2 / 3
    Fax: +965 - 2247 4264
    e-mail: Mastercard.services@chartisinsurance.com
     
  • Global Offers from MasterCard Int’l-  which include a variety of global offers from an assortment of top notch hotels, golf courses, restaurants and retailers.
  • Regional Offers from MasterCard – Take advantage of premium lifestyle offers in the Middle East & North Africa regions which include travel, dining, shopping and entertainment.
  • Peace of Mind Guaranteed – with the 24 hour customer helpline Hala Thahabi (1801801) , and outside of Kuwait with the 24 hour MasterCard Global Service available across the world in case of emergency. - 
    - For an emergency in Kuwait, call 1801801, or from outside call +965 22248361.
    - For an emergency within the United States, call 1800-MasterCard (1-800-627-8372)
    - For all other countries you can make a collect call at 1-636-722-7111.
  • NBK Rewards Program – The NBK Rewards Program is Kuwait’s largest loyalty program with more than 600 partner outlets across Kuwait. NBK credit cardholders are guaranteed rewards at hundreds of the best local and international brands that will satisfy their fashion, dining, and lifestyle needs.  
  • Instant Discounts – at premium outlets in Kuwait that include shopping,Airlines, and on other special services. 
  • Zain AutoPay Facility: Get a 3% discount on the total monthly bill of your Zain Postpaid plan, when paying with your NBK Credit Card. With this facility your monthly bills will be settled automatically. Please visit any of Zain’s branches to get this special offer.
  • Annual fee waived for the first year
  • Annual fee is waived from the second year and onwards when you spend KD 5,500 annually with your primary card, and when KD 2,750 is spent annually with the supplementary card.
  • Cash Withdrawal – available up to 100% of your credit limit. 
  • Supplementary Cards - for your immediate family members
  • Flexible payment – the facility to repay in low easy installments of 8.33% of your monthly outstanding balance, or a minimum monthly payment of 20 KD.
  • Secured Online access – the facility to track your credit card information through Watani Online
  • Subscribe to real-time SMS alerts for secure transactions at home and abroad 
    Welcome to the exciting world of Thahabi World MasterCard card. 

Discounts and Offers 

Fashion
  • Aldo



    15% discount - No Discount on Shoe Care 

    The Avenues: First Avenue - Ground Floor Tel: 22597218 10 AM - 10 PM / WEEKEND 10AM/11PM 
    Souk Sharq: Ground Floor - Tel: 22493141 - 10 AM - 10 PM / WEEKEND 10AM/10.30PM 
    Al Kout Mall: Ground Floor - Tel: 23930394 - 10 AM - 10 PM
    Marina Mall : Ground Floor - Tel: 22244596 - 10AM - 10 PM / WEEKEND 10AM/10.30 

    Aldo Accessories 


    15% discount - No Discount on Shoe Care 

    The Avenues: Tel: 22597221 - 10 AM - 10 PM / WEEKEND 10AM/11PM 
    Souk Sharq: Ground Floor - Tel: 22493140 - 10 AM - 10 PM / WEEKEND 10AM/10.30PM 
    Marina Mall: Ground Floor -  Tel: 22244595 - 10AM - 10 PM / WEEKEND 10.30 

    American Eagle   


    Spend more than KD20 & get 5% discount     
    Spend KD30 & get 10% discount     
    Spend KD40 or more & get 15% discount

    Anne Klein 

    15% discount - No Discount on Shoe Care 
    The Avenues: Second Avenue - First Floor- Tel: 22597842 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    BHS 


    Spend KD10 & get 5% discount     
    Spend KD20 & get 10% discount     
    Spend KD30 or more & get 15% discount     

    Call It Spring 


    15% Discount - No Discount on Shoe Care 
    The Avenues: First Avenue - First Floor- Tel: 22597231 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    Charles & Keith 


    15% Discount 
    The Avenues: First Avenue - First Floor - Tel: 22597226 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    Claire's  


    Spend KD10 & get 15% discount
     
    Coast  


    Spend KD 100 or  more and get 10% discount      
    Spend KD 150 or more and get 15 % discount 

    Debenhams  


    15% off upon spending KD 40 and above

    Dune 


    15% discount - No Discount on Shoe Care 
    Souk Sharq: Ground Floor - Te: 22427296 - 10 AM - 10 PM / WEEKEND 10AM/10.30PM
    The Avenues: The Mall - Ground Floor - Tel: 22200598 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    Express


    15% OFF on purchase above KD 30 or more

    H&M


    Spend KD10 & get 5% discount     
    Spend KD20 & get 10% discount     
    Spend KD30 or more & get 15% discount     

    JACK WILLS 


    Spend KD 50 and get 20% discount

    Justice  


    Spend KD20 & get 10% discount     
    Spend KD30 or more & get 15% discount

    Kenneth Cole 


    15% Discount - No Discount on Fragrances, Watches & Shoe Care 
    The Avenues: The Mall - Ground Floor - Tel: 22200791 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    MBT 


    15% Discount - No Discount on Shoe Care
    The Avenues: The Mall - First Floor - Tel: 22200693 - 10 AM - 10 PM / WEEKEND 10AM/11PM 

    Milano Spend


    KD50 & get 20% discount

    Miss Selfridge 

    Spend KD 40 or more and get 20% discount 

    Mothercare    


    Spend KD10 & get 5% discount     
    Spend KD20 & get 10% discount     
    Spend KD30 or more & get 15% discount     

    MUJI 


    Spend 50KD or more and get 10% off

    Naturalizer 

    15% discount - No Discount on Shoe Care 
    The Avenues:  First Avenue - First Floor - Tel: 22597234 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    Next 


    Spend KD10 & get 5% discount     
    Spend KD20 & get 10% discount     
    Spend KD30 or more & get 15% discount  
       
    Nine West           

     
    15% discount - No Discount on Shoe Care 
    The Avenues: First Avenue - First Floor - Tel: 22597842 - 10 AM - 10 PM / WEEKEND 10AM/11PM 
    Marina Mall: First Floor - Tel: 22244807 - 10AM - 10 PM / WEEKEND 10.30 
    Mouhalab: Ground Floor - Tel: 22656942 - 10AM - 10PM 
    Al Fanar Mall: Mezanine Floor - Tel: 25746108 - 10AM - 10PM 
    Al Kout Mall: Ground Floor - Tel: 23930930 -10 AM - 10 PM 

    Oasis  


    10% off upon spending more than 20KD      
    15% off upon spending 30KD      
    20% off upon spending 40KD or more  

    Payless


    Spend KD 30 or more and get 20% discount 

    Pedro
     

    15% discount - No Discount on Shoe Care 
    The Avenues: The Mall - First Floor - Tel: 22200651 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    River Island  


    Spend KD 40 or more and get 20% discount
     
    Tommy Hilfiger 


    15% discount - No Discount on Fragrances, Watches & Jewllery 
    The Avenues: Soku - Ground Floor - Tel: 22200689 - 10 AM - 10 PM / WEEKEND 10AM/11PM 
    Mall 360: First Floor - Tel: 25309959 - 10 AM - 10 PM / WEEKEND 10AM/11PM 

    Tommy Hilfiger - Kids 


    15% discount - No Discount on Fragrances, Watches & Jewllery 
    The Avenues: Second Avenue - First Floor - Tel: 22597845 - 10 AM - 10 PM / WEEKEND 10AM/11PM

    Topshop  


    Spend KD 40 or more and get 20% discount

    Wallis   


    Spend KD 50 or more and get 20% discount 

    Warehouse  


    Spend KD 20 or more and get 10% discount      
    Spend KD 30 or more and get 15 % discount
    Spend KD 40 or more and get 20% discount

Furniture
  • Pottery Barn 


    Spend KD 100 or more and get 10% discount 

    West Elm  


    Spend KD 75 or more and get 10% discount 
Optics
  • Solaris & Vision Express


    Spend KD 60 and get 10% discount  
    Spend KD 80 and get 15% discount  
    Spend KD 100 and get 20% discount  

Sports
  • Decathlon


    Spend KD25 and get 10% discount 
    Al Salmiya: Salem Al Mubarak Street - Marina Mall - Retail Floor 1 - Tel: 22208216 - 22208217
    Saturday to Wednesday from 10:00 AM to 10 PM.
    Thursday to Friday From 10:00 AM to 11:00 PM.

    Footlocker 


    Spend KD 35 or more and get 10% discount 

Airlines
  • Eithad Airways


    10% on Coral Economy  
    15% on Diamond First Class and Pearl Business Class  
    Priority Check-in at Kuwait international airport 
      
    Luftanza Airlines 


    Priority Check-In (First Class Counter) regardless of the Class of travel 
    Existing NBK World MasterCard & Visa Infinite cardholders enrolled in the Lufthansa Miles & More Frequent Flyer Program are eligible for points  

Hospitals
  • Royale Hayat Hospital


    15% discount on hospital rooms types  (Jasmine, Lotus and Orchid) with or without Garden
    15% Outpatient Services (Pediatrics, Antenatal, Pre and Postnatal, Gynecological screening, Surgeries, etc.) 
    10% discount on CosmeSurge: medical esthetic treatments, laser hair removals, botox, fillers
    15% Labor and Delivery Package (Excluding Lily)
    Tel: 25360000

Shipment
  • Parcel Plus  


    10% discount  
    Sharq Tel: 22458497/8
    Rawda Tel: 22548602
    Surra Tel: 25034787
    Salmiya Tel: 25748993 / 4
    AUK  Tel: 1802040 Ext. 229

Beauty
  • Al Jothen Gallery 


    10% discount for Purchase worth KD 25 
    15% discount for purchase worth KD 50
    20% discount for purchase worth KD 100
    Salmiya: Hamad Al Mubarak Street
    Farwaniya: Maghateer Mall, Farwaniya
    Shuwaikh: Life Center Mall, Shuweikh
    Ageila: Liwan Mall, Ageila - Jaber Al Ali: Jaber Al Ali Co-operative - Tel: 23846646
    Salmiya: 9 am to 10 pm ( Friday 5pm - 9 pm)
    Shuwaikh and Farwaniya: 9:30 – 9:30 (Friday 5pm -10pm )
    Jaber Al Ali: 10am – 2pm   / 6pm – 10pm  (Friday 5pm -9:30 pm)
    Liwan:  10 am – 10m  (Friday 5-9:30)

    Bath & Body work  


    Extra 10% off any total purchase of KD 40 or more

    Markaz Saber  


    10% discount on Arabic, French Perfume and Bekhour  
    Kuwait -Sharq –Ghawali Center: Al -Shohada St. Basment shop No.4-opposite Al-Raya Complex - Tel: 965-22320575.
    Working hours: daily from (  9:00AM -1:30PM)  & ( 4:00PM - 9:30PM ) - Friday: from 4:00PM till 9:30PM
    Kuwait –Sharq - Al Sanabel Complex:Ground floor –Shop NO 12 near Amiri Hospital opposite Shaoun Ministry - Tel: 965-99086582.
    Working hours daily from (  8:00AM -9:00PM ) - Friday from 4:00PM till 9:30PM
     
    The Body Shop 


    Free gift worth KD 20 on purchase of KD 50 & above
      

Clinics
  • New Smile Dental Spa Center


    15% discount on cosmetic services and orthodontics (braces) 
    20 % discount in all clinic services
    Al Salmiya: Amro Ibn Al Aas Street, behind Al Seef Hospital - Tel: 25710333
     

Spas & Gyms
  • Elements Spa by Banyan Tree, Kuwait


    15% discount on 60 to 90 minutes full body massage, and on spa packages (daily except not on Mondays)
    40% discount on 60 to 90 minutes full body massage, and on spa packages (only on Mondays)  
    At the Royale Hayat Hospital, 1st floor.  Al Jabriya, block 3 A. - Tel: 25360940/0562 - Business hours from 9:00 AM to 10:00 PM.

    Six Senses Spa  


    10% discount on Six Senses Signature Massages and Facials (50 mins and 80 mins)
    10% on Intraceuticals Oxygen Facials. (It is a non-invasive treatment that targets the appearance of fine lines, wrinkles and dramatically enhances overall hydration. 
    2 Complimentary Health Fitness Assessments with Personal Trainer (reservation required) 
    Special Corporate rate for a one year Membership with additional benefits 
    Six Senses Spa at Symphony Style Hotel
    Symphony Style Mall, Arabian Gulf Street P.O. Box 1113, Salmiya 22012, Kuwait
    T: 00965  2577 0077
    E :  reservations-kuwait-spa@sixsenses.com
    www.sixsenses.com 

    The Palms Beach Hotel & Spa - Kuwait 


    10% discount on all type of Annual Memberships
    A free Night stay subject to advanced booking and hotel availability
    4 guest vouchers per year
    2 personal training sessions
    1 Swedish massage at the Orchid Spa
    15% Discount on Palmerie “Int’l & Arabic buffet Restaurant”.
    10% Discount on Tagine “Moroccan Restaurant & Lounge”.
    15% Discount on the Gourmet Corner.
    10% Discount on the Orchid Spa, specialized spa for Body and facial treatments.
    Al Ta'awon Street, Al Bida’a area - Tel: +965 1824060 - Hotel business hours: 24/7
    Restaurants:
    Palmerie & the Gourmet Corner:  Business Hours 6:00 AM to 11:00 AM, and 12:30 PM to 4:00 PM, and 7:00 PM to 11:00 PM.
    Tagine Restaurant: 12:30 PM to 3:30 PM, and 7:00 PM to 11:00 PM.
    The Spa: 9:00 AM to 9:00 PM
    Beach Club: 6:00 AM to 12:00 AM (Midnight)  
     
Travel Agencies
  • IFA International Travel & Tourism
      

    7% Instant discount when purchasing travel packages  
    Arzan Tower: 5th Floor, Ahmed Al Jaber Street, Sharq Kuwait - Tel: +965 1833300
     

    Boodai 
      

    5% instant discount when purchasing travel packages ( Airlines ticket & Hotel accommodation)
    Free delivery of airline tickets and hotel booking confirmation to your home or office
    Free 24/7 emergency phone lines service locally and when abroad
    Assistance in obtaining the necessary travel visas from embassies that don’t require your personal presence. Travel visa charges are borne by the traveler.
    Monthly E-Newsletter with the latest special travel offers & promotions.

    Qiblah Travel &Tourism  
      

    Exclusive deals on luxury hotels in London, Paris, Malaysia, Maldives, Dubai, Muscat, Mauritius, and Seychelles* 
    5% on luxury cruises, Euro Disney Hotels&Holidays and car rentals.  
    Free additional night on select luxury resorts in Maldives, Mauritius, and Seychelles.  
    24 hour dedicated call centre for dial a ticket service. 
    In addition to the above, you can choose any of the following: 
    Complimentary airport transfers in Kuwait, Dubai, Amman, and Beirut for packages above KD 500 
    Meet & Assist services in Middle East for packages above KD 1000. 
    Complimentary sightseeing tour for two, with every package to any destination above KD 1000. 
    Qiblah 24 hours contact center on Tel: 22317777.
    10% discount at Printemps (Paris) when purchasing a travel package to Paris.

      

Hotels
  • The Regency Hotel


    15% discount on Room & Suites 
    15% discount on Food & beverage in Silk Road restaurant  
    15% discount on Food & beverage in Al Liwan restaurant  
    Al Bida'a:  Al Tawoon Street, Salmiya , State of Kuwait - Tel: +965 25766666 - Ext: 600 

Dining
  • The Regency Hotel


    15% discount on Food & beverage in Silk Road restaurant  
    15% discount on Food & beverage in Al Liwan restaurant
    Al Bida'a: Al Tawoon Street, Salmiya , State of Kuwait - Tel: +965 25766666 - Ext: 600 
     

Terms & Conditions

Partner Offers Terms & Conditions:

  • Partner discounts are subject to availability and are not valid in conjunction with any existing in-store offer, discount or promotion.
  • Discounts are valid only if purchase is made using your NBK World MasterCard card.
  • Offer is valid only for NBK World MasterCard cardholders. Relatives of NBK World MasterCard cardholders cannot benefit from discounts.
  • List of partners is subject to change  

Important tips from NBK

 

  • It is essential that you sign your card as soon as you receive it.
  • Be cautious when using the ATM. Enter your PIN in such a way that no one can memorize your keystrokes.
  • Always take your receipt – never leave it behind at the ATM. Your discarded receipt could make you vulnerable to credit card fraud. Also, don't throw out your credit-card statements, receipts or carbon copies without shredding them first.
  • Think twice when using your card on the phone. Never give your credit card number over the telephone unless you initiated the call.
  • Even when you place a call to a legitimate merchant, never give out your card number over a cordless phone or a mobile phone. One common scam is when someone calls you back right after you placed an order, and claims to be the merchant. The person will tell you that there was a problem with your card number, and asks you to provide your card number again. Play safe by asking that person to read out the card number that they have, and then you can change any incorrect numbers.
  • Ignore any credit card offers that require you to spend money upfront or fails to disclose the identity of the bank.
  • Make certain you get your card back after you make a purchase (one good habit to observe is to leave your wallet open in your hand until you have your card back). Also, make sure that you keep any void or cancelled charge slips.
  • Always keep a list of your credit cards, credit card numbers and toll-free numbers including NBK’s phone numbers handy, in case your card is lost or stolen. When calling NBK from Kuwait dial 1801801, and when calling NBK from abroad please dial +965 2224 8361.
  • Check your monthly statement to make sure all charges are your own, and notify NBK of any errors or unauthorized charges immediately.
     

Fees & Charges

    Card Type   Primary Card Supplementary Remark
 Visa SignatureKD 100KD 50 
 WorldKD 50KD 25 
 PlatinumKD 50KD 25 
Annual FeesDinersKD 40KD 20-NBK Cards are free of anual fees in the first year
- 2nd year anual fees hit on the first statement that occurs after the card is issued.
  e.g. Card issued 15-01-12, card 1st annual fees 09-02-13 
 Laki / TitaniumKD 40
 
KD 20
 
 
 GoldKD 40
 
KD 20
 
 
 ClassicKD 30KD 15 
Temporary excess
over limit fee
KD 5 regardless the over limit amount
Late fee on overdue amount0.75% or KD3.5 (whichever is higher)
Cash advance fee5% of the withdrawal amount
Min monthly payment 8.33% of the total amount due, or KD 20 (whichever is higher)   
Monthly flexible fees –
on revolving amount
0.875%  -(2.5% over discount rate + 0.5% monthly fees)  Yearly
-Calculated on the average daily balance from previous statement
     
 Card typeInstallment dateRemark
Statement date

MasterCard
Visa Card
Diners

2nd of each month
9th of each month
28th of each month
-Installment shall be deducted from 21st through the end of the month
-In case the customer has two cards (i.e. Visa and MasterCard), the monthly two installments on both cards shall be calculated on the 9th of each month.
-Installments shall fall due and be deducted from the 21st day through the end of the month or on the salary transfer day
Interest free  Grace periodUp to 59 days from transaction datee.g. Transaction date on 3rd Dec
1st installment date will be 2nd Feb, so if the payment received before 2nd Feb no interest will be calculated
Foreign exchange conversion rate (Mark Up)2.75% + foreign currency exchange rate for all transaction with foreign currencye.g. Transaction amount      
Exchange rate KD .29               
Markup fee is 2.75%               
Total conversion amount
USD 1,000
KD 290
KD 7.975
KD 297.975
     

Common Questions

  • What is the Minimum Income Required to Apply for an NBK Credit Card?
    You’ll be pleased to know that the minimum income requiredis just KD 250 per month to apply for an NBK Visa Classic or MasterCard Classic Credit Card.
  • What is the Annual Fee for NBK Credit Cards?
    NBK tries to make products as convenient as possible for you. Primary and supplementary credit cards are free for the first year and NBK only charges from the second year onwards. The annual fee varies, based on the type of credit card. For details contact NBK at 1801801.
  • How do I get the free valet parking service and where is it available in Kuwait?
    It’s quite easy. Simply present your NBK Premium Credit Card at the Al Manar valet counters. They will take a copy of your card and give you a receipt. You’ll find the valet service available at most major malls in Kuwait such as the Avenues Mall and Marina mall. For an updated list of valet locations Click Here.
  • How can I Access the Local Concierge Services for Premium Credit Cardholders and are there Additional Costs for the Services?
    That’s easy too, just call +965 22317788.The concierge desk, managed by Qiblah Travel &Tourism, isavailable from 9:00 AM to 7:00 PM every day, except Fridays and public holidays.You’ll be delighted to know that the concierge service itself is free, but some services include a fee that will be charged to your NBK Credit Card. For more details and for the list of concierge services, Click Here.
  • How do I get the Discounts Offered with MyNBK Credit Card?
    NBK strivesto make your shopping experience a pleasure.All you have to do isinform the counter staff that you will be settling your bill with your NBK Credit Card.All promotional offers and discounts are displayed on nbk.com.
    - All NBK Card Local Offers, Click Here 
    - World MasterCard® Local Offers, Click Here
    - World MasterCard® Regional Offers, Click Here
    - World MasterCard® Global Offers, Click Here 
    - LakiTitanium MasterCard® Local AlshayaOffers, Click Here 
    - Laki Titanium MasterCard® Local Lifestyle Privilege Offers, Click Here
    - Titanium MasterCard® Global Offers, Click Here 
    - Visa Platinum Regional Offers, Click Here 
    - Visa Platinum Global Offers, Click Here
    - Visa Platinum Fine Dining Offers, Click Here 
    - MasterCard® Platinum Global Offers, Click Here 
    - Diners Club Global Offers, Click Here
    - MasterCard® Gold and MasterCard® Classic Cards Global Offers, Click Here 
    - Visa Gold and Visa Classic Cards Global Offers, Click Here 
  • Where can I use My NBK Credit Cards?
    NBK Credit Cards are second to none when it comes to acceptance. You can use them bothlocally and internationally, at ATMs and at numerous merchants.
  • What is defined as a Premium Credit Card?
    Cards that come under this category include Visa Signature, World MasterCard®, Platinum Visa, Platinum MasterCard® and all Titanium MasterCard® Cards.
  • What is the NBK Rewards Program?
    It is Kuwait’s largest loyalty program with more than 600 partner outlets across the country. When using any of your NBK Credit Cards (Visa, MasterCard or Diners Club) at Discounts and Offers, you will enjoy up to 20% off the transaction amount in the form of NBK Rewards Points.NBK Rewards Points must be exchanged for vouchers that can be used at the Discounts and Offers.
  • How are NBK Reward Points Calculated?
    When you use your NBK Credit Card at any participating outlet, you will automatically be rewarded with a number of points that will be transferred to your account according to the discount rate given by the merchant. For example: 
     
    - If discount rate is 15%, KD amount x 15 points (KD70 = 1050 points)
    - If discount rate is 10%, KD amount x 10 points (KD 70 = 700 points)
    -  
  • How do I find Discounts and Offers ofthe NBK Rewards Program?
    Simply check the NBK Rewards Booklet, which is available in all branches. However, please note that the list of partner outlets is subject to change at anytime. Therefore, for an updated list of NBK Partner Outlets, Click Here.
    You can also contact NBK Call Center at 1801801 to find out about the latest partners or to confirm the discount percentage at a particular partner.
  • What are the Main Terms and Conditions of NBK Rewards?
    Unlike other reward schemes, you will be pleased to know that you are guaranteed to get yourNBK Rewards Points because they are automatically calculated by the Point of Sale machine when you pay with any of your NBK Credit Cards at NBK Partner Outlets.Your NBK Rewards Points are active for up to24 months from the date of earning them. However, points cannot be earned during sale periods at Discounts and Offers.
  • How can I get aCreditLimit Increase on My Credit Card?
    Quite easily. Simply visit an NBK Branch, and if you are eligible NBK will extend the service to you.
  • How can I Upgrade My Credit Card?
    That’s simple too. Just contact NBKCall Center at 1801801 and find out if you are eligible. If upgrading your credit card requires a credit limit increase, you will be asked by the Call Center to visit an NBK Branch to upgrade your credit card.
  • What Should I do if My Card is Lost or Stolen?
    NBK makes sure cardholders are as protected as possible. If your card is lost or stolen, contactNBKCall Center immediately at 1801801 when calling from within Kuwait and dial +965 2224 8361 when calling from abroad. NBKCall Center will immediately block your card from unauthorized transactions. Please remember your card number when calling.
  • When I am Overseas, Should I Pay in KD or Another Currency?
    It is always best to pay in the currency of  the country you are visiting, because NBK exchange rates are very competitive. Remember to only use KD in Kuwait.
  • Do Prepaid Cards Require a Credit Check?
    No they don’t, which makes them easyto get andeasy to use.
  • Who is Eligible for a Prepaid Card?
    Prepaid cards are available for all customers.
  • Can I withdraw cash from ATMs?
    Yes, you can withdraw cash from any of NBK’s conveniently placed ATMs. What’s more, you can withdraw 100% of your available funds.
  • What is the Foreign Exchange Fee When Using NBK Debit Cards While Abroad?

    - If the account is in KD currency and the transactions are made in a foreign currency, you will be charged the Foreign Currency Exchange Rate plus the Foreign Exchange Fee 2.75% (FOREX +  2.75%). 
    - If the account is in US Dollar currency and the transactions are made in US Dollar currency, you will be charged the Foreign Exchange Fee 1.25%
    - If the account is in US Dollar currency and the transactions are done in another currency, you will be charged the Foreign Currency Exchange Rate plus the Foreign Exchange Fee 2.75% (FOREX +  2.75%).
  • What is the NBK Rewards program?
    It is Kuwait’s largest loyalty program with more than 600 partner outlets across the country. When using any of your NBK Credit Cards (Visa, MasterCard or Diners Club) at participating outlets, you will enjoy up to 20% off the transaction amount in the form of NBK Rewards Points. NBK Rewards Points can be instantly redeemed at the Point of Sale machine when paying for your purchases at the participating outlets.

 

 

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