To protect your debit card transactions, a two-level authentication process is now required for any local online transactions of KD25 and above.
The first level of authentication is your debit card PIN number (as with payments of less than KD25). The second level of authentication will be an OTP (One Time Password) that will be received through SMS.
Customers with outdated, invalid or with no mobile numbers on record with NBK will no longer be able to transact online for amounts of KD25 and above as they will be unable to receive their OTP.
Error messages and/or alerts will be displayed on the KNET payment portal if the OTP is not entered or entered incorrectly. This system will come in to full effect on 30 November 2016, until which time is a grace period until 30 December 2016 where it will not be mandatory to enter the OTP to complete transactions.
To continue to conduct online transactions hassle-free, kindly ensure to update your mobile number and be aware of the two-level authentication process required by KNET.